Terms & Conditions

Installations and Repairs

Our objective here at ICU Mirror & Glass, Inc. is to design and install your unit with a “tight as possible of measurement” installation. Due to circumstances out of our control, glass cannot conform to bellies, bows and uneven tile or poor workmanship performed by tile contractors. ICU Mirror & Glass, Inc. will not be responsible for any structural integrity of the wall or any other mounting surface. ICU Mirror & Glass, Inc. will not assume any responsibility for cracked surface material due to installation or removal of existing enclosures. All units require hole drilling in tile, marble, granite and in some cases notching of bull nose or decorative border tiles. On occasion we need to drill into cast iron or fiberglass tubs to safely secure the unit. With glass tiles ICU Mirror & Glass, Inc. may recommend drilling through grout lines only to secure enclosure. Glass tiles as well as porcelain and ceramic will on occasion crack while drilling. ICU Mirror & Glass, Inc. will not be held responsible to repair or replace any tiles that break due to normal drilling. Any tile or surface damage that may result in the removal of an existing unit or upon an installation of a new unit is to be corrected by the purchaser at his/her expense. Shower bases/tubs with an incorrect pitch can cause water damage. Incorrect pitched sills
may drain water onto the outside floor. A threshold can be provided by and installed by ICU Mirror & Glass, Inc. under any door where the curb is pitched wrong or off level towards the outside of the enclosure for an additional charge of $35.00. If purchaser refuses a threshold recommended by ICU Mirror & Glass, Inc. upon the initial installation, ICU Mirror & Glass, Inc. will charge a service fee at a minimum of $125.00 to go back and install one after the initial installation has occurred. Opening door outward can cause water to drain down on bathroom floor. Correctly built stalls following quality construction will eliminate most of the above problems. Although the doors and enclosures are manufactured to fit given sizes, there may be steam or water leakage, especially in a direct spray situation. The purchaser is to take into consideration the positioning and aim of the showerhead(s), water pressure, body sprays and any detachable shower sprayers. Please keep in mind a frameless shower is made to deflect water, not retain it. All glass will be centered on curb or tub, unless otherwise specified in writing by ICU Mirror & Glass, Inc. or purchaser. Glass hinged doors swing in and out
unless layout of opening dictates otherwise.

ICU Mirror & Glass, Inc. will assume no liability due to unforeseen conditions such as drilling into pipes that are hidden behind walls where drilling is necessary. ICU Mirror & Glass, Inc. requests that the contractor or homeowner notifies ICU Mirror & Glass, Inc. prior to drilling if a pipe is in the area where a hole is needed. ICU Mirror & Glass, Inc. will redesign and work around a pipe if notified prior to design and installation. Any special costs for fabrication and transporting glass where we do not have accessibility to, stairs or an elevator will be at purchaser’s expense. (Example: Lift).

All of our shower doors and enclosures are custom made in the factory specifically for your opening(s) specifications. Once you sign off on the design and sizes to process your order, no alterations can be made since the sizes get sent directly to the factory to be custom made to provide our clients with the quickest turnaround available.

Mitered glass doors mounted or up close to a wall that is has an angle can sometimes only be opened one way depending on the layout of the opening. All handles, hooks and towel bars will be installed at our standard height unless otherwise instructed by purchaser and put in writing on proposal or invoice. Towel bars and hooks are optional and will be at purchaser’s request and must appear on the signed proposal or invoice. Doors located in center area in most cases are recommended to be installed with a header. Units without a header may appear flimsy and can create movement or (FLEX) while opening and closing door. Notching of decorative protruding tiles or structures may be done by our installers and ICU Mirror & Glass, Inc. will not be held responsible for any leaking, damage, breakage or flaws due to the process. ICU Mirror & Glass, Inc. will not be responsible for any structural changes after final measurements have been taken. All additional manufacturing and material costs due to alterations will be charged to the purchaser. All defects in the glass and hardware such as scratches, chips, etc., must be acknowledged within 24 hours of installation and purchaser must email all photos of said defects to ICU Mirror & Glass, Inc. Small hair like scratches are common, as well as “dot like” spots embedded within the glass. You, the purchaser acknowledge that these flaws may be visible at any time, especially when there is a window inside the shower or room.